FAQ & Etiquette

LATE ARRIVALS
In the event that you are late, your treatment will be shortened in order to accommodate your next client. Full payment will be charged for the scheduled appointment.

CANCELLATION POLICY
A $30 deposit is required to secure all bookings
We understand that sometimes you may need to change your booking. We kindly request 24 hours notice so that we can offer that time slot to another client.

By providing that notice, your deposit will be held for your next booking, or refunded. If you don’t provide us with 24 hours notice or you fail to turn up for your appointment, your deposit will be forfeited. NO EXCEPTIONS. You may however, send a friend or family member in your place.

We cannot accept messages left on Sundays or public holidays as sufficient notice, as we will not have enough time to try to re book the time allocated to you.

MOBILE PHONES
Please turn your mobile phone off or to silent mode whilst in our salon, so that you and our other clients can enjoy their treatment in a relaxing environment.

CHILDREN
Salons are not a safe environment for children so we ask that you make every effort to find someone to care for them while we care for you.
If they must come along, we need you to understand that you will be fully responsible for their supervision and safety whilst in the salon. Any breakages will also be your responsibility.

Please notify us when arranging your booking that you will have your child with you.

GIFT VOUCHERS
The perfect gift for someone special! You can choose either a dollar amount or select a specific treatment/package for your voucher purchase.

Available both in salon, over the phone or online.